Shipping Policy
Shipping Policy
Thank you for choosing Theo Makes Resin. Each lamp is made by hand, and we want you to receive your order as smoothly as possible. Please read our shipping policy carefully for important information about processing times, delivery, and shipping procedures.
Order Processing Time
All orders are processed within 2 to 4 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the following business day. During high-volume periods or holiday seasons, processing times may be slightly extended. We'll notify you by email if there are any significant delays with your order.
Please note that processing time is separate from shipping time.
Shipping Times
We're proud to offer free worldwide shipping on every order.
Estimated delivery times after processing:
- United States: 9 to 12 business days
- United Kingdom: 9 to 14 business days
- Canada: 9 to 14 business days
- Australia: 10 to 16 business days
- Rest of world: 10 to 18 business days
Please note that these are estimates, not guarantees. Because each lamp is carefully made and shipped to you, actual delivery times may vary due to factors outside of our control, including carrier delays, customs processing, weather conditions, and holiday volume.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with your tracking number and a link to track your package. Please allow 24 to 72 hours for tracking information to update, as carrier systems can take time to register new shipments.
If your tracking number hasn't updated after 5 business days, please contact us at theomakesresin@gmail.com for assistance.
Shipping Delays
While we work hard to ensure timely delivery, some delays are beyond our control. Common causes include:
- Carrier processing delays
- Customs clearance for international orders
- Incorrect or incomplete shipping addresses
- Severe weather or natural events
- High-volume periods such as holidays and sales events
- Remote or rural delivery locations
Theo Makes Resin is not responsible for delays caused by shipping carriers or customs authorities. If your order is significantly delayed, please contact us and we'll do our best to help.
Incorrect Shipping Information
It is the customer's responsibility to provide accurate and complete shipping information at checkout. Theo Makes Resin is not responsible for packages lost or delayed due to incorrect addresses provided by the customer.
If you realize you've entered incorrect shipping information, please contact us within 12 hours of placing your order. After that, your order enters our fulfillment system and address changes may not be possible.
If a package is returned to us due to an incorrect address, the customer will be responsible for any reshipment costs.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Theo Makes Resin is no longer responsible for the item. If your tracking shows delivered but you haven't received it, please:
- Check with neighbors and household members
- Look around your property, including porches, garages, and side doors
- Contact your local post office or carrier directly
- Wait 48 hours, as packages are sometimes marked delivered prematurely
If your package is confirmed lost or stolen after following these steps, please contact us at theomakesresin@gmail.com within 7 days of the delivery date. We'll do our best to help, but replacements or refunds for lost or stolen packages are offered at our discretion.
We recommend adding Shipping Protection to your order at checkout for full coverage against lost, stolen, or damaged packages.
Shipping Protection
We offer optional Shipping Protection at checkout for a small fee. This coverage fully protects your order in the event of:
- Lost packages
- Stolen packages
- Damaged packages during transit
Orders without Shipping Protection are shipped at the customer's risk. We highly recommend adding this protection for peace of mind.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping. Customs policies vary by country, so we recommend contacting your local customs office for more information before ordering.
Theo Makes Resin is not responsible for any customs delays, fees, or rejected shipments.
Failed Delivery Attempts
If the carrier is unable to deliver your package after multiple attempts and it's returned to us, the customer will be responsible for reshipment costs. If a refund is requested instead, original shipping costs will be deducted from the refund amount.
Order Modifications and Cancellations
Orders can only be modified or cancelled within 12 hours of being placed. After that, orders enter our fulfillment system and cannot be changed or cancelled. If you need to make changes after this window, please follow our standard return process once the order arrives.
Contact Us
If you have any questions or concerns about shipping, please reach out:
We typically respond within 24 to 48 hours during business days.
Thank you for your patience and for supporting handmade work. 🙏✝️